This Refund Policy applies to Quissly plans and extra requests sold by Quissly, Inc. through Paddle: from the Quissly panel, or from the Quissly plugin in a WooCommerce, Magento or CS-Cart store. A plan bought in the Shopify App Store is billed by Shopify under Shopify's terms.
1. Who sells to you
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Automatic refunds
You can ask for a refund within 30 days of a payment. If the service was not used during the period that payment covers, the refund is approved automatically.
"Not used" means no requests at all in that period, and on QChat no chat conversations either, including tests in the agent editor. A request is one AI answer or one search made through Quissly. Your usage is shown on the Billing page of your project. Anything used during a free trial does not count, because nothing was paid for it.
A refund for a plan ends the plan right away. A refund for extra requests removes those requests; the plan keeps running.
3. Refund claims
If the service was used but you believe you should still get a refund, for example because of poor service quality, you can send us a claim. A person reviews it and replies within 3 business days.
4. How to ask
In the Quissly panel, open the Billing page of your project and click Request a refund. If the refund cannot be approved automatically, the same window lets you send a claim, which becomes a support ticket you can follow. Store plugins offer the same. You can also write to help@quissly.com, or ask Paddle directly at paddle.net with the email address you paid with.
An approved refund goes back to the payment method you used. Your bank can take a few days to show it.
5. Cancelling and changing plans
You can cancel at any time. Your plan stays active until the end of the period you paid for, and then stops renewing. Cancelling or moving to a cheaper plan does not refund or credit the rest of the period by itself; refunds are given only as described above.
6. Free trials
A free trial costs nothing. If you cancel before it ends, you are not charged.
7. Your legal rights
Nothing in this policy limits the rights you have under the consumer law of your country. Where that law gives you more, it applies.